It’s not when things are going right that you appreciate excellent customer support. It’s when they’re going wrong. That’s when Three is on your side, and – with a team of experienced customer support agents based in Limerick – right by your side too.
in use across its business
Having used several different mobile providers in the past, the company decided to consolidate all its mobile plans to Three – creating one easier to manage account, supported by a dedicated agent in the Limerick Care Centre. As Chris Long, IT Manager at Cunningham Foods explains:
“There’s no going through the motions and reading from a script. It’s like the difference between talking to Siri and talking to a real person.”
There’s no communication barrier as with some help desks. We have a personal relationship and good craic, and if they can’t help they put you through to someone who can or they’ll call back with the answer.
Chris Long, Group IT Manager, Cunningham Foods
Analog Devices in
Limerick has over
devices with Three
Analog Devices in Limerick has over 300 connected devices with Three; about a third of which continually roam across Europe, Asia and the USA. With a robust system and highly competent partners worldwide, problems are few and far between. However, when an issue does arise then, as Analog Devices’ Senior Buyer Declan McDermott explains:
“One number, you ring, you’re done.”
“Three constantly goes to the 100% level to get it solved. It’s what we expect.”
Declan McDermott, Senior Buyer, Analog Devices
A new Finance Administrator for a Three Enterprise customer was used to their previous provider’s billing system, so was not making the most of Three’s system, 3Analyst. A Three Account Executive spent 4 hours at the customer’s premises showing her how to run reports, spot trends and identify user behaviours that are against company policy e.g. texting premium numbers or excessive data use.
15 agents have worked in Three’s Customer Care Centre for more than 20 years and a massive 228 people have worked there for 10 years or more. Agents know their customers’ businesses inside out and have a wealth of knowledge they’ve accumulated over the years.